Warranty, Service, and Certification.
| With all Pro Health and Royal Deluxe saunas you get FREE Tech Support for as long as you own your sauna. We can solve 99% of all technical issues on the phone and we have parts in our Calgary and Sacramento warehouse that we can ship you immediately. Parts are very easy to install if needed. We are available from 8 am to 8 pm Monday thru Saturday Mountain Time at 1-877-255-8401 |
WARRANTY INFORMATION
ETL Certification for Canada and USA
CE Certification for Europe
Fair Trading Certificate of Suitability
The warranty on all saunas shall be as follows. LIFETIME limited warranty on electrical, cabinetry, and heaters on
all Pro Health and Royal Deluxe Sauna models. All information below applies to both models for the time periods
specified. One year limited warranty on the stereo for all models.
Pro Health Saunas warrants its products to be free of defects in material and workmanship. Parts which become
defective within the warranty period will be repaired or replaced except for damage due to negligence, abuse,
misuse, misapplication, unauthorized modifications, improper installation, or abnormal wear and tear.
Pro Health Saunas will supply any parts that become defective to the original purchaser. The purchaser will
remove and install all replacement parts. Should the purchaser not be able to replace the parts due to a
physical handicap or other inability, Pro Health Saunas at their discretion will arrange for a qualified technician to
replace the parts at Pro Health Sauna's expense. The purchaser is responsible for providing adequate access to
the equipment so that any necessary service may be performed. If necessary, Pro Health Saunas will supply
technical assistance to the purchaser for the replacement of parts at no charge. Pro Health Saunas will not be
responsible for labor costs for the maintenance, adjustments or replacement of any parts without the prior
consent of Pro Health Saunas.
All replacement parts will be shipped to the purchaser prepaid. When requested to do so, any defective parts
must be returned to Pro Health Saunas, however most defective parts are not required to be returned. When
requesting parts, the purchaser must produce a dated sales receipt or other proof of purchase, which includes
the purchasers name, mailing address, daytime telephone number and any other information relating to the claim.
The purchaser must receive authorization from a Pro Health or Royal Saunas Agent before returning or
requesting any parts.
This warranty is not transferable and can be enforced only by the “ Original Owner”. The original receipt must be
provided at the time of claim. This warranty shall not apply to any claims arising from the misuse, neglect,
accident, abuse, improper installation, including but not limited to exposure to fire or to excessive heat, and
other hazards of nature. Under no circumstances will Pro Health Saunas, Heritage Products, or Royal Saunas be
liable for any special or consequential damages arising from the use of the product, components, and the parts
attached, or installed with it. Nor for injury to any person, or any claims for damages arising from the use,
installation or servicing of the product. In commercial applications the warranty is applicable at the discretion of
Pro Health Saunas depending on the usage.
Should Pro Health Saunas or Royal Saunas cease to exist, the remaining warranty will be honored by Royal
Saunas USA operating as Saunagen in Sacramento, CA. The same conditions as stated herein will apply.
The laws of the Province of Alberta control the provisions of this document. By accepting this warranty the buyer
subjects itself to the jurisdiction of the laws of the Province of Alberta and agrees that place of suit shall be in
Calgary, Alberta.
THERE SHALL BE NO WARRANTIES OR OBLIGATIONS; EXPRESS OR IMPLIED HEREUNDER,SPECIFICALLY
EXCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER
THAN SPECIFICALLY DESCRIBED HEREIN. NO LIABILITY SHALL ACCRUE TO PRO HEALTH SAUNAS OR ROYAL
SAUNAS EXCEPT AS SET FORTH HEREIN.
all Pro Health and Royal Deluxe Sauna models. All information below applies to both models for the time periods
specified. One year limited warranty on the stereo for all models.
Pro Health Saunas warrants its products to be free of defects in material and workmanship. Parts which become
defective within the warranty period will be repaired or replaced except for damage due to negligence, abuse,
misuse, misapplication, unauthorized modifications, improper installation, or abnormal wear and tear.
Pro Health Saunas will supply any parts that become defective to the original purchaser. The purchaser will
remove and install all replacement parts. Should the purchaser not be able to replace the parts due to a
physical handicap or other inability, Pro Health Saunas at their discretion will arrange for a qualified technician to
replace the parts at Pro Health Sauna's expense. The purchaser is responsible for providing adequate access to
the equipment so that any necessary service may be performed. If necessary, Pro Health Saunas will supply
technical assistance to the purchaser for the replacement of parts at no charge. Pro Health Saunas will not be
responsible for labor costs for the maintenance, adjustments or replacement of any parts without the prior
consent of Pro Health Saunas.
All replacement parts will be shipped to the purchaser prepaid. When requested to do so, any defective parts
must be returned to Pro Health Saunas, however most defective parts are not required to be returned. When
requesting parts, the purchaser must produce a dated sales receipt or other proof of purchase, which includes
the purchasers name, mailing address, daytime telephone number and any other information relating to the claim.
The purchaser must receive authorization from a Pro Health or Royal Saunas Agent before returning or
requesting any parts.
This warranty is not transferable and can be enforced only by the “ Original Owner”. The original receipt must be
provided at the time of claim. This warranty shall not apply to any claims arising from the misuse, neglect,
accident, abuse, improper installation, including but not limited to exposure to fire or to excessive heat, and
other hazards of nature. Under no circumstances will Pro Health Saunas, Heritage Products, or Royal Saunas be
liable for any special or consequential damages arising from the use of the product, components, and the parts
attached, or installed with it. Nor for injury to any person, or any claims for damages arising from the use,
installation or servicing of the product. In commercial applications the warranty is applicable at the discretion of
Pro Health Saunas depending on the usage.
Should Pro Health Saunas or Royal Saunas cease to exist, the remaining warranty will be honored by Royal
Saunas USA operating as Saunagen in Sacramento, CA. The same conditions as stated herein will apply.
The laws of the Province of Alberta control the provisions of this document. By accepting this warranty the buyer
subjects itself to the jurisdiction of the laws of the Province of Alberta and agrees that place of suit shall be in
Calgary, Alberta.
THERE SHALL BE NO WARRANTIES OR OBLIGATIONS; EXPRESS OR IMPLIED HEREUNDER,SPECIFICALLY
EXCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER
THAN SPECIFICALLY DESCRIBED HEREIN. NO LIABILITY SHALL ACCRUE TO PRO HEALTH SAUNAS OR ROYAL
SAUNAS EXCEPT AS SET FORTH HEREIN.
| Each Sauna comes with an Authorized Warranty Card. |
| Lifetime Warranty on all Pro Health and Royal Deluxe Sauna Models. Ten Year Warranty on the AromaSteam Steam Sauna. Other warranties as shown on each product page. |
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