1. Do I need any special venting or hookups on your sauna?
No, all you need is a wall outlet to plug in to. The sauna never gets warm on the outside because of the
double wall construction, so you can put it flush to the wall. The only place you need some breathing room
is on top as that is where the electronics are and the air vent and fan. You need at least 12" clearance above
the sauna to be able to put the roof on. You can put the sauna on any type of flooring.
2. How do your heaters compare to other sauna manufacturers heaters?
Each sauna mfg uses heaters that produce infrared somewhere between 5 and 15 microns. The number of
heaters they use in each sauna depends on the size of the sauna. The heaters may look different, but you
will get pretty much the same effects regardless of who's sauna you use. Pro Health uses a double walled,
solid ceramic heater with a lifetime warranty and costs about 15¢ per hour in energy use. The Royal Deluxe
Sauna uses special heaters that produce infrared around the 9.4 micron range which is the most beneficial
for the body. If dealing with serious health issues, these are the heaters that would do the most good.
3. Do you sell wholesale, and are you looking for dealers?
We decideded to reduce the price and sell direct to the consumer and give you a better deal that way.
4. What is your most popular size sauna?
The 2 Person Royal Deluxe sauna accounts for 65% of our sales. Most of the time one person will be using
the sauna. The 2 person gives you enough room to move around and change positions without getting too
cramped and is big enough for 2 people as well. The 3 person or corner unit gives you more room to
stretch out and is more suitable if 2 people will be using it most of the time. The one person is great if you
have space limitations. It is best not to lay down in an infrared sauna because the way the heaters are
positioned you will get the most benefits by sitting upright.
5. Do you have a payment plan?
We looked into it, but found that they were charging more than the credit card companies. However, if you
want to split your payments up, we can do that for you. If your cut off date is on the 15th for example, we
can put half the amount through on the 14th and the second half through on the 16th and that way the
amount is half on one month's statement and half on the next month's statement.
6. How do you ship?
We ship by truck to your home or business. The sauna comes in 2 or 3 boxes. The easiest way is to have
the trucker drop the boxes in your garage or front driveway, open them up there, and carry in the sauna
piece by piece to where you are going to assemble it. An instruction manual with pictures is included and
assembly only requires a screwdriver.
7. Can I put my sauna outside?
Yes, but you have to take some precautions. The important thing is to make sure you put the sauna under a
roof or overhang so no water collects on the roof as that is where the electronic components are. A good
idea would be to put a piece of plywood over the top to protect the roof from moisture accumulation. In the
winter, you may have to put some blankets around it when it gets real cold or the sauna may take longer to
warm up. I have had people put their sauna on decks, in their garage, in the basement, in an unheated
shed, in the master bedroom, etc. Any place that works is fine.
8. How long does it take to ship?
We carry a good stock on hand and can usually ship the next day. It takes 2 - 3 days to BC, 3 - 4 days to
Manitoba, 4 - 6 days to Ontario, and 7 - 8 days to the Maritimes.
9. What do I do for parts after the warranty expires?
For the duration of your warranty period parts will be shipped to you at no charge and prepaid. We carry a
supply of parts in our warehouse in Calgary and in Sacramento and there is a full time tech at Head Office in
Sacramento, CA who will call you if we can't figure out what parts you need. It doesn't happen that often,
but sometimes some of the electronic components need replacing. After that the company's policy is that
they will sell their customers parts at a greatly reduced price for as long as you own your Pro Health Sauna.
10. Do you have discounts if I buy more than one sauna?
Yes, call us and we can talk about it. We try to keep our prices as low as possible so we don't have that
much more room to play with, but we can usually do something more for you.
11. How do I go about ordering a sauna?
You can email your order, phone it in, mail it in, or download an order form from my home page and fax it in.
You can pay by cc, bank draft, pay pal, or money order. We can also ship c.o.d. but the truckers charge 6%
in fees to process a c.o.d. so I don't think that is practical.
12. Why Should I Buy a Sauna From You?
Because we sell the Best Saunas in North America. Comparing apples to apples, you simply won't find a
better value sauna than our Pro Health series anywhere at this price, or even near it. Our Royal Deluxe
series has the Best Heaters you can get which emit infrared right around the 9.4 range which is the best for
the body. Also because of Service. When you deal with us you don't deal with a company you deal with a
person. If you have any problems with your sauna, call us and we will personally look after your problem,
and we will do it immediately. We built our business and reputation by giving my customers SERVICE. We
will do the same for you.
13. How do I know you will ship me a sauna after I pay you?
If you pay by pay pal or credit card, you are fully protected. If we don't ship all you have to do is call your
credit card company, and they will immediately remove the money from my account until we can prove to
them that we shipped you the sauna. Pay pal will do the same thing. Secondly, we simply would never do
that. I have been in business for over 30 years and find that dealing with customers honestly is the only
way to build a successful business.
| Pro Health Infrared Saunas |
To Order or for More Information Call 1-877-255-8401